Wednesday, September 03, 2014

Home News How to make customer service easy for your employees

How to make customer service easy for your employees

Industry News

In focusing on customer service, leaders need to answer these questions first

| March 19, 2012

Offering great customer service is hard. The definition of what it is exactly changes from customer to customer and from situation to situation. This makes it especially difficult for employees who try to apply their company training to a particular situation. In a connected world, customer service has become the new marketing. A dissatisfied customer used to be able to tell seven people. With social media, they now can tell 7 million people!

In focusing on customer service, leaders need to answer these questions first…

Read more at SmartBlog on Leadership.

Top news

IGC Show Chicago features Martha Stewart keynote

The presentations in Navy Pier’s Grand Ballroom included a conversation with lifestyle expert Martha Stewart and business advice from Corey Bordine.

Garden Centers of America announces 2014 best bathroom award winners

Eight winners honored in GCA'S fourth annual Best Garden Center Bathroom Awards.

x