Tuesday, April 21, 2015

Home News How to make customer service easy for your employees

How to make customer service easy for your employees

Industry News

In focusing on customer service, leaders need to answer these questions first

| March 19, 2012

Offering great customer service is hard. The definition of what it is exactly changes from customer to customer and from situation to situation. This makes it especially difficult for employees who try to apply their company training to a particular situation. In a connected world, customer service has become the new marketing. A dissatisfied customer used to be able to tell seven people. With social media, they now can tell 7 million people!

In focusing on customer service, leaders need to answer these questions first…

Read more at SmartBlog on Leadership.

Top news

The ROI on rewards programs

From inception to software, independent garden centers share their strategies for managing successful customer loyalty programs.

Armstrong Growers acquires Do Right's Plant Growers

The official transfer of ownership is set for June 1, 2015.

Registration is now open for summer IGC Show Garden Center Tours

Locations have been confirmed for both Baltimore and Chicago show tours.

CENTS 2016 dates updated

The convention will now take place Mon.-Wed., with workshops on Sun.

x