Monday, March 02, 2015

Home News How to make customer service easy for your employees

How to make customer service easy for your employees

Industry News

In focusing on customer service, leaders need to answer these questions first

| March 19, 2012

Offering great customer service is hard. The definition of what it is exactly changes from customer to customer and from situation to situation. This makes it especially difficult for employees who try to apply their company training to a particular situation. In a connected world, customer service has become the new marketing. A dissatisfied customer used to be able to tell seven people. With social media, they now can tell 7 million people!

In focusing on customer service, leaders need to answer these questions first…

Read more at SmartBlog on Leadership.

Top news

Power of the People

Horticulture industry veterans share their insights into the history, present and future of the independent garden center market.

The Garden Center Group announces change in ownership

Danny and Karen Summers will lead the group starting March 1, 2015.

Lowe's garden center roof collapses in Warwick, Rhode Island

At least three Lowe’s garden center roofs have collapsed this week.

Dr. Michael Dirr will deliver keynote at inaugural hydrangea conference

Heritage Museums & Gardens hosts Hydrangeas 2015 in Cape Cod.

2015 GCA Summer Tour features nearly 20 stops

Garden Centers of America will hit garden centers, botanical gardens and more in Milwaukee, Wisconsin.

x