Thursday, October 23, 2014

Home News How to make customer service easy for your employees

How to make customer service easy for your employees

Industry News

In focusing on customer service, leaders need to answer these questions first

| March 19, 2012

Offering great customer service is hard. The definition of what it is exactly changes from customer to customer and from situation to situation. This makes it especially difficult for employees who try to apply their company training to a particular situation. In a connected world, customer service has become the new marketing. A dissatisfied customer used to be able to tell seven people. With social media, they now can tell 7 million people!

In focusing on customer service, leaders need to answer these questions first…

Read more at SmartBlog on Leadership.

Top news

All-America Selections announces winners of landscape design contest

The 2014 contest asked participants to expand on a theme of using containers in the landscape.

Survey says consumers intend to buy more gifts on mobile devices in 2014

Online holiday shopping to be more influenced by social media this year as well, according to an article on Retail Customer Experience.

Life under the tracks

Urban Garden Center in New York City’s Harlem neighborhood has created a vibrant space and a tight-knit community in the unlikeliest place.

2014 State of the Industry Report: All’s well that ends well

A late start to the season didn’t stop many independent garden center retailers from having a profitable spring this year

x