Cha-ching! (9-8)

Most independent retailers wave the "customer service" banner proudly, but Navlet's Garden Centers in Concord, Calif., take the practice to a whole new level.

Frinstance ... Navlet's "Planscaper" service is provides customers with detailed, personalized design input from a professional. With this service, Navlet's staff supplies a detailed plot plan to follow as customers landscape their yards.

Frinstance ...If a customer buys sod or grass seed and soild amendments at any of the four Navlet's locations, the stores' staff will loan him/her spreaders and rollers for the project. 

Frinstance ... Navlet's offers delivery for all products and installation for fountains, statuary and sod. Customers can place an order at any Navlet's location and have it delivered right to their homes.

Frinstance ... If a customer is unsure of what's ailing her plants or even what she's growing in the garden, she can b bring in an insect in a sealed container, or a small branch from her plant, and the Navlet's staff will help her find a solution-based answer to her questions.

This is a store that takes "above and beyond" ... well, above and beyond. And for that, there's an "above and beyond" opportunity for "Cha-ching!"

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