Dr. Joseph Michelli will speak at the next Garden Center Professional Roundtable, Wednesday, June 23 at 2 p.m. Eastern. Michelli is the author of “The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary” and “The New Gold Standard.”
Topics at the upcoming roundtable include:
Learn techniques like the Starbucks’ service approach of “connect, discover, respond,” and the Ritz-Carlton hotel company’s “three steps of service” designed to fulfill even unexpressed needs.
Discover how to maintain team cohesion while encouraging expression of the unique gifts and talents of all team members.
Gain sure fire approaches that encourage employees to operate as “owners” as opposed to functioning as “renters” or “squatters.”
Retailers can participate in Roundtable calls for $39.95 per month. To register, go to: http://merchandiseconcepts.com/gcroundtable
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