Offering great customer service is hard. The definition of what it is exactly changes from customer to customer and from situation to situation. This makes it especially difficult for employees who try to apply their company training to a particular situation. In a connected world, customer service has become the new marketing. A dissatisfied customer used to be able to tell seven people. With social media, they now can tell 7 million people!
In focusing on customer service, leaders need to answer these questions first…
Read more at SmartBlog on Leadership.
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