To ensure that recipients are happy with holiday gifts, millions of Americans will rely on gift receipts to enable loved ones to return or exchange a gift seamlessly when the holidays are over. According to National Retail Federation’s 2009 Holiday Returns Survey, 58.6 percent of shoppers said they enclose a gift receipt most of the time or some of the time when giving a gift. The survey also found that 87.9 percent of shoppers feel that retailers’ return policies are fair.
Although gift receipts make returns easy, many people didn’t need to return a thing last holiday season. According to the survey, more than two-thirds (67.1%) of gift recipients said they did not return any gifts last year, up from the 65.2 percent who went sans returns in 2007.
Image: Ivan Prole, www.sxc.hu
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