During the winter holiday season, a familiar topic often re-emerges among retailers and pundits alike: should store employees wish customers "merry Christmas," "happy Hanukkah" or something less specific like "happy holidays?"
Business consultant Bob Phibbs, known as "The Retail Doc," says that although the intention behind the "merry Christmas" greeting is friendly and cheerful, it may have the unwanted side effect of excluding a portion of your customers.
"You want to cater to every customer, those who will buy their presents with cash and those who pay credit, those who can afford the best and those who cannot, those who celebrate Christmas and those who do not," Phibbs says.
Read more about Phibbs' insights on his blog page.
Latest from Garden Center
- UTIA and UT Knoxville research teams will develop automated compost monitoring system
- Ken and Deena Altman receive American Floral Endowment Ambassador Award
- Native before it was cool
- Proven Winners partners with Pure Line Seeds to offer vegetable plants
- [WATCH] Taking root: The green industry’s guide to successful internships
- Award winners announced for 2026 PHS Philadelphia Flower Show
- Kansas City botanical garden Powell Gardens acquires IGC Colonial Gardens
- Art Van Wingerden appointed chair-elect of American Floral Endowment
